• Act as one of the public faces of the Academy by engaging with Academy members or awards submitters.
• Demonstrate timely attendance and proper follow-up of work assignments and projects.
• Interface with the Senior Manager, Technical Support to communicate member needs and trends in member feedback.
• Actively maintain a thorough understanding of the Academy’s wide-ranging online platforms in order to effectively communicate instructions to members at a moment’s notice.
• Maintain a high level of professionalism and positivity at all times when communicating with members.
• Occasionally reroute incoming calls and emails to the correct department.
• Participate in training sessions with project managers to learn new platforms or refresh skills on seasonal platforms.
• Log and track each member interaction in CRM, occasionally interfacing with the IT team to make sure every inquiry is properly recorded and resolved.
• Other related tasks as assigned.

• Bachelor’s degree in communications, Information Technology, Business Administration, Film/Media Studies, or a related field.
• 4+ years of experience in customer service, technical support, or member services, preferably in a call center, help desk, or online platform support environment.
• Intermediate technical proficiency with Salesforce, Airtable, and Microsoft Office Suite.
• Strong written and verbal communication skills, in fluent English, with a meticulous attention to detail, accuracy, and formatting.
• Agile team player with a proven ability to pivot quickly and thrive amid shifting priorities.
• Demonstrated ability to handle sensitive and confidential information with absolute discretion.
• Ability to work cooperatively with other Academy departments.
• Availability to work a minimum of three full days per week, with flexibility for early mornings, late evenings, and weekends during peak Oscar season.

• Experience with CRM systems, specifically Microsoft Dynamics, preferred.

#LI-DNI